Information Technology Office
You can submit tickets for any JSG website or IT service through the IT Help ticket system. Please submit as much information as possible so we can route your issue to the correct people. We will resolve your issue or look into your request as soon as we can. See info below for IT related services.
- Printing Setup & Management
The Jackson School offers various methods of printing to our Multi Function Devices throughout the school.Before You Can Print, you must register your UT ID card.
If you have never used the SOA Small Format Printing Services, you will first need to register your UTID so that it is linked to your EID and password.
1. Tap your ID card over the card reader mounted on the small screen next to the printer. If the card reader is unavailable, tap the screen to login.
2. Login with your EID credentials.
3. You are now ready to release prints in your queue.
Using your EID and Password, login to to the UTSOA Printing Dashboard to manage your Printing Queue, see your Total Account Balance, and generate Printing Reports.
Note: if you are attempting to access the Dashboard from off campus, please visit first connect to the UT VPN to access our network.
- Printing Via Web
- Printing Via Mobile Device
- Printing Via Email
- Printing Via Computer (Windows & Mac)
- Website Creation & Access Requests
JSG provides web publishing services via WordPress. JSG uses a web-based Content Management System (CMS) to make web publishing easier for the JSG community. Since WordPress is web-based, there is no need to install any program to create or edit your website. JSG provides websites for the following groups:
- Research Groups
- Research Labs & Projects
- Student Organizations
Request a Website
To request a website be created for you group, submit a help ticket with the name of the group and a preferred URL (www.jsg.utexas.edu/[URL]). Once the website has been created, an website admin URL will be send to the requester and content can be loaded by JSG personnel or by the requester. You will login to the admin using your UT EID and password.
Website Access Request
Your website can have multiple users who can edit the site. To request access for a user submit a help ticket. Be sure to include the user’s full name and UT EID.
- Researcher & Student Web Profiles
JSG researcher and student profiles highlight a researcher’s bio, contact info, research, awards, lectures, photos, web links, etc. These profiles are the main source of contact for each JSG researcher throughout the JSG website. Most contact information is pulled from the UT directory and refreshed nightly. JSG provides profiles for Faculty, Emeritus, Research Scientists, Research Staff, Postdocs and Graduate Students.
How do I edit my profile?
You can edit your profile by logging on to our Profile Administration Application. If you have a direct administrative staff or student working with you or your group, you can designate them as an editor of your profile. This will allow them to make edits to your profile on your behalf. Editor designations can be requested by submitting an IT Help Ticket (be sure to include the editor’s name and UT EID).
Profile Admin URL: https://apps.jsg.utexas.edu/profiles
Request a profile
All profiles are automatically generated but if you have a unique appointment a profile may not be generated. To request a profile, submit a IT Help Ticket and include your name, UT EID and affiliation type (faculty, emeritus, research scientist, research staff, postdoc or graduate student).
Profile questions or problems
If you need assistance or need to report a problem, please submit an IT Help Ticket.
- JSG Events Calendar
Using your UT EID, login to the WordPress tool for the Events section of the JSG website: https://www.jsg.utexas.edu/events/wp-admin/ and click on Calendar at the bottom of the left hand navigation bar. (If you aren’t currently registered to add events, submit a help ticket and include your name and UT EID)
Enter all the relevant information about the event.
Under “Event Title”, only include series, speaker and affiliation, such as “Hydro Brown Bag: Bob Jones, MIT” and do not include the actual title of the talk. Why? This will appear in the calendar view and must be compact. For this reason, the Event Title is capped at 100 characters. Many scientific talk titles, while lovely to read, could be short stories in their own right.
If it’s a forum, conference, panel or workshop with multiple speakers, be sure the Event Title field includes the title of the conference and only include speaker names if space permits.
Include any additional information—such as the full title of the talk, abstracts, RSVP details, maps, agendas and webcast links—in the Event Description field.
- Posting Slides on the Digital Signs
Click Import > Image/Video (in left hand navigation bar)
Upload a JPEG image of your slide (if you created it in PowerPoint, you can choose Save As and then save it as a JPEG). (A note on aspect ratios: Before 2013, PowerPoint’s default ratio was 4:3, but in 2013, the default became widescreen or 16:9. You want to set PowerPoint’s default to 4:3 because that’s the ratio of the piece of the digital screens on which these slides will be displayed.) Use this naming convention in AxisTV: TalkSeriesMMDDYY (eg., Tech Session031912). Choose Aspect Ratio (typically 4:3). Choose File (locate it on your hard drive) and hit Upload File Now. Hit Next to upload the slide.
Schedule the slide. Choose the dates and times to start and end dates. (Be careful to click the round radio button to the left of the start and end times, otherwise the slide will run forever, even if you set an actual end time – unfortunately, it always defaults to the button to the left of “Today, forever”) Set the Pace to 10 seconds. Hit Finished!
Click Now Playing > Play Lists (in left hand navigation bar) to confirm that the slide now appears in the rotation.
Virtual Computer Lab