Information Technology Services
You can submit tickets for any JSG website or IT service through the IT Help ticket system. Please submit as much information as possible so we can route your issue to the correct people. We will resolve your issue or look into your request as soon as we can. See info below for IT related services.
Computer Services
- JSG IT Onboarding Recommendations
Computer/Hardware
To ensure ample time in ordering/set up process It is recommended Faculty/Staff managerial personnel have a purchasing account to purchase against then notify JSG ITS for any needed computing hardware needs. Orders 30 or more days prior to new members active appointment is recommended.
During this process we recommend the below is communicated:
New employees Eid, software/hardware computing needs, email lists the user may need to be under, user’s current contact email, jsg email creation if/when needed, office location and start date.
Supported Hardware: Generally, Dell and Apple are included. Contact JSG IT for more information.
Note* new employees may not have full access to standard UT systems until their appointment is FINALIZED by HR.
Prior to the new employee’s first day or on the date of employment, it is recommended the employee review the below:
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Have a finalized appointment by HR
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Acquire ID Badge and EID Upgrade. Done in the FAC Building at the ID Center Help Desk
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New Employee Checklist, as defined by UT
General IT Information for New Employees
New Employee Help Resources
EPS IT has created several self-help documents and videos to further supplement individual sub- department onboarding.
Software Resources
There are several programs to become familiar with during your time at the Jackson School, the most important of which are:
Duo
- UT Austin’s multi-factor authentication application. All UT employees are required to set-up and use Duo to adhere to security policy. Instructions to help set-up duo are available on the Duo Service Now Knowledge Base.
CrashPlan
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Computer backup application. Required for all department devices. Maintains a current backup to restore from in the event of any hardware failures.
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How to sign in? Review the EPS IT Self-help video.
Software Center
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UT’s digital software library. Maintained by EPS IT to provide a digital library of all available software for employees and students. Department owned devices come preinstalled with Software Center.
Cisco AnyConnect VPN
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UT Austin VPN. REQUIRED TO ACCESS OFF-CAMPUS RESOURCES AND REMOTE LOGIN.
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It comes preinstalled on all laptops/devices intended for off-campus usage. Review additional help resources.
Adobe Creative Cloud
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Many sub-departments require/use Adobe products such as Photoshop and Acrobat to complete administrative tasks.
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To use Adobe CC, you must have a license purchased and provisioned to your EID. Your Adobe Unit Head is responsible for doing this for you. Licenses can be temporarily borrowed if immediate use is required.
Equipment Resources
Along with the above software, ITS provides community printers and UT Phone services through MS Teams. Help for these items can be found below.
Connecting To Printers
Throughout the EPS and JGB Buildings, there are several community printers that can be used by faculty and staff. Printers are designed to be added by the users on an as-needed basis. Printer connection resources can be found below.
Poster Printing
Poster Prints are offered to UT faculty/staff and approved students. The Plotting lab is located in JGB 3.326. Plotter requests must be directed to Todd Beaudreau (todd@jsg.utexas.edu). Please give a minimum of one week’s notice for any Plotter requests to allow for ample time to process the print.
Phones
Microsoft Teams Phone is recommended (when possible) instead of the traditional physical phone.
Need Help?
Help requests can be submitted online through ServiceNow. If available resources aren’t enough to help solve your problem, please submit a JSG Support Ticket.
Important Locations
There are several important locations within the department. This mini directory can help find some of the most visited offices for help!
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EPS IT Office: JGB 4.162
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EPS Front Office: JGB 2.11
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Business Services (BSO): EPS 1.130
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Community Printer/Plotter Lab: JGB 3.326, EPS 2.122
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Deans Office: JGB 6.218
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- Undergraduate Laptop Recommendations
Below are notebook recommendations for Undergraduate Students entering the Jackson School of Geosciences. Many options are available to meet these recommendations; please read all the information on this page to help ensure your laptop will be most useful during your program.
Both PC’s and Mac laptops can be used but some commonly used software (such as ARC) will only run in a Windows environment. However, Mac OS/X operating systems users may obtain and install Windows virtualization environments to run windows only compatible software. Chromebooks, iPads and Tablets may be useful but are not designed to run software required in class.
Students that feel comfortable with setting up a virtual Windows environment on Macs may benefit from Virtual Box (free) from Oracle or VM Fusion (additional cost) from VMWare.
Hardware Minimum Recommended Processor Intel Corei5 (10thgen) Intel Core i7/i9 Memory (RAM) 16 GB 32 GB Hard Drive 250 GB (SSD) 500 GB (SSD) Multimedia camera built in camera (audio/video) Video (GPU) Integrated Dedicated/Discrete (2-4 GB) Warranty 3 year warranty Extended warranty with accidental coverage (3-4yrs) - Operating Systems
Minimum Operating System
Mac: Big Sur, Version 11.6.1
PC: Windows 10, Version 21H2Recommended Operating System
Mac: Monterey (12.3) or greater
PC: Windows 11 - Software
Antivirus
Computers must have an active antivirus software installed before connecting to the campus network. Systems running Windows 10 or higher have the built-in Windows Defender. Download ITS Anti-Virus (Free for Students).
Other Software
Software Availabilty Microsoft Office Instructions for access (Free for Students) MATLAB Site license download (Free for Students) UTPrint Download from UTPrint page Arc (ESRI) Runs in Windows environments only
Arc Install request: https://www.jsg.utexas.edu/helpWindows Software Installations (UT Owned) – Software Center (pdf)
- Computer Backups
UT Box cloud storage is a campus-wide service that allows faculty, staff, and students at the University of Texas at Austin to use Box cloud-based file sharing for business and academic purposes.
- Remote Computer Login
- Email Configuration
Printing Services
Web Services
- Website Creation & Access Requests
JSG provides web publishing services via WordPress. JSG uses a web-based Content Management System (CMS) to make web publishing easier for the JSG community. Since WordPress is web-based, there is no need to install any program to create or edit your website. JSG provides websites for the following groups:
- Research Groups
- Research Labs & Projects
- Student Organizations
Request a Website
To request a website be created for you group, submit a help ticket with the name of the group and a preferred URL (www.jsg.utexas.edu/[URL]). Once the website has been created, an website admin URL will be send to the requester and content can be loaded by JSG personnel or by the requester. You will login to the admin using your UT EID and password.
Website Access Request
Your website can have multiple users who can edit the site. To request access for a user submit a help ticket. Be sure to include the user’s full name and UT EID.
- Researcher & Student Web Profiles
JSG researcher and student profiles highlight a researcher’s bio, contact info, research, awards, lectures, photos, web links, etc. These profiles are the main source of contact for each JSG researcher throughout the JSG website. Most contact information is pulled from the UT directory and refreshed nightly. JSG provides profiles for Faculty, Emeritus, Research Scientists, Research Staff, Postdocs and Graduate Students.
How do I edit my profile?
You can edit your profile by logging on to our Profile Administration Application. If you have a direct administrative staff or student working with you or your group, you can designate them as an editor of your profile. This will allow them to make edits to your profile on your behalf. Editor designations can be requested by submitting an IT Help Ticket (be sure to include the editor’s name and UT EID).
Profile Admin URL: https://apps.jsg.utexas.edu/profiles
Request a profile
All profiles are automatically generated but if you have a unique appointment a profile may not be generated. To request a profile, submit a IT Help Ticket and include your name, UT EID and affiliation type (faculty, emeritus, research scientist, research staff, postdoc or graduate student).
Profile questions or problems
If you need assistance or need to report a problem, please submit an IT Help Ticket.
- JSG Events Calendar
Using your UT EID, login to the WordPress tool for the Events section of the JSG website: https://www.jsg.utexas.edu/events/wp-admin/ and click on Calendar at the bottom of the left hand navigation bar. (If you aren’t currently registered to add events, submit a help ticket and include your name and UT EID)
Enter all the relevant information about the event.
Under “Event Title”, only include series, speaker and affiliation, such as “Hydro Brown Bag: Bob Jones, MIT” and do not include the actual title of the talk. Why? This will appear in the calendar view and must be compact. For this reason, the Event Title is capped at 100 characters. Many scientific talk titles, while lovely to read, could be short stories in their own right.
If it’s a forum, conference, panel or workshop with multiple speakers, be sure the Event Title field includes the title of the conference and only include speaker names if space permits.
Include any additional information—such as the full title of the talk, abstracts, RSVP details, maps, agendas and webcast links—in the Event Description field.
Hit Save.
- Posting Slides on the Digital Signs
Login to the AxisTV administration tool at http://146.6.25.134/ (If you aren’t currently registered to post slides, submit a help ticket and include your name and UT EID)
Click Import > Image/Video (in left hand navigation bar)
Upload a JPEG image of your slide (if you created it in PowerPoint, you can choose Save As and then save it as a JPEG). (A note on aspect ratios: Before 2013, PowerPoint’s default ratio was 4:3, but in 2013, the default became widescreen or 16:9. You want to set PowerPoint’s default to 4:3 because that’s the ratio of the piece of the digital screens on which these slides will be displayed.) Use this naming convention in AxisTV: TalkSeriesMMDDYY (eg., Tech Session031912). Choose Aspect Ratio (typically 4:3). Choose File (locate it on your hard drive) and hit Upload File Now. Hit Next to upload the slide.
Schedule the slide. Choose the dates and times to start and end dates. (Be careful to click the round radio button to the left of the start and end times, otherwise the slide will run forever, even if you set an actual end time – unfortunately, it always defaults to the button to the left of “Today, forever”) Set the Pace to 10 seconds. Hit Finished!
Click Now Playing > Play Lists (in left hand navigation bar) to confirm that the slide now appears in the rotation.
Virtual Computer Lab